Terms and Conditions

Website Security

Smart Buffet Ware, Inc. is committed to earning the trust of all our customers. When you submit sensitive information through our website, your shopping safety is protected both online and offline.

We guarantee that with each purchase you make, any personal information you provide is completely private. Our secured server uses the latest industry standard encryption software (SSL) to protect your personal information. It encrypts all personal data including credit card number, name, and address so that it cannot be read as the information travels over the Internet. When you see the "S" in HTTPS:// in your URL during the checkout process, you'll know the site is in secure mode.

While we use SSL encryption to protect sensitive information online, we also protect user information offline. All of our customer information is restricted within our offices. Only employees who need it to perform a specific job are granted access to personally identifiable information.

YOU ACKNOWLEDGE AND AGREE THAT INTERNET TRANSMISSIONS ARE NEVER COMPLETELY PRIVATE OR SECURE. YOU UNDERSTAND THAT ANY MESSAGE OR INFORMATION YOU SEND TO THE SITE MAY BE READ OR INTERCEPTED BY OTHERS, EVEN IF THERE IS A SPECIAL NOTICE THAT A PARTICULAR TRANSMISSION IS ENCRYPTED.

Customer Care

Contact Us

If you have already placed an order with Smart Buffet Ware, Inc., and have a problem with tracking, billing, or order status, please login to My Account to access your Order ID, then press INQUIRY to send us an email.

For product questions please email us at sales@smartbuffetware.com.

You can also call us at 877-463-3388 during normal business hours, Monday-Friday 8:00am to 5:00pm Central Time. If you have a general inquiry, please contact us via our contact form.

Your Shipping Options

Smart Buffet Ware, Inc. puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we cannot guarantee the delivery date of any order. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies.

Shipping Destinations

Smart Buffet ware, Inc. currently ships nationwide (USA) to any street address. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper's main terminal.

Shipping Locations

In some cases, Product will be shipped directly to a customer from the manufacturer. Freight costs, if any, will be calculated using this manufacturer as the point of origin.

Shipping Methods and Charges

Most orders are shipped via FedEx. The shipping charges are automatically calculated online based on both the weight and dimensions of the carton in which your order will be shipped.

Some oversized or heavy items requiring special handling may be placed on a pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered to the back of the truck, that is, at the end of the driveway or along the street curb. It is your responsibility to off-load the equipment from the truck. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery and some carriers will not deliver to residences.

IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, lift gate delivery, flat-bed truck delivery, upstairs/high-rise delivery, delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s), as the additional charges vary by manufacturer. The charges for these additional services will be in addition to any shipping charges. Please visit the Shipping page of our Help area for more information about shipping rates and options.

Shipping Policies

Shipping Policy

Shipping Destinations

Smart Buffet Ware, Inc. currently ships nationwide (USA) to any street address. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper's main terminal. Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address.

Shipping Locations

In some cases, Product will be shipped directly to a customer from the manufacturer. Freight costs, if any, will be calculated using this manufacturer as the point of origin.

Shipping Methods and Charges

Most orders are shipped via FedEx. The shipping charges are calculated based on both the weight and dimensions of the carton in which your order will be shipped.

Your credit card will not be billed for the additional service(s) without your approval. If we determine additional charges are necessary (for example, residential delivery) that you have not approved, your order will not ship and we will attempt to contact you using the email address and phone number you provided with the order. Your order will be cancelled if we are unable to contact you.

Shipping Damage

Orders Damaged in Shipping

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, the following order check-in procedure must be followed:

Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves, or note such damage on the bill of lading if the delivery person does not wait. For packages left at your doorstep, immediately inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).
Verify the number of packages delivered with the packing slip provided by Smart Buffet Ware, Inc.
Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.
Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 24 hours of delivery. Acceptance of damaged freight requires the receiver to file the freight claim. Once delivered, the carriers will not allow Smart Buffet Ware, Inc. to file any claim since we no longer own the property.

Then contact Smart Buffet Ware, Inc. Customer Service toll free at 1-877-463-3388 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process. Smart Buffet Ware, Inc. will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).

ONCE YOU HAVE INSPECTED AND ACCEPTED THE SHIPMENT, THE SALE SHALL BE FINAL AND Smart Buffet Ware, Inc. SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGED OR MISSING ITEMS YOU SUBSEQUENTLY DISCOVER. PLEASE NOTE, YOUR ACCEPTANCE OF THE SHIPMENT IS AN EXPRESS ACKNOWLEDGMENT THAT THE SHIPMENT WAS COMPLETE AND UNHARMED AT THE TIME OF DELIVERY AND THAT YOU HAVE COMPLIED WITH THE ORDER CHECK-IN PROCEDURE OUTLINED ABOVE.

Returning An Item?

Returned orders are subject to a restocking fee (minimum of 20%), as well as return shipping and/or freight charges. Vendor restock fees may also apply on special orders.

You may return most items sold by Smart Buffet Ware, Inc. within 30 days of delivery. We will pay the return shipping cost if the return is a result of our error. Please Call for an RA number. If the product you ordered is damaged, defective or the wrong item, please notify us of your problem. We will respond to your issue within 1 business day.

We cannot accept returns of certain items, including:

Any item that contains flammable liquids.
Special Order Trolleys, Carts & Room service or special equipment.
Any equipment missing the serial number.
Food Service Disposable items, such as plates, cups, napkins, filter paper, etc.

In addition, we will not issue refunds for the return of certain items, including:

Any item that has obvious signs of use.
Any item that is not in its original condition, original carton, is damaged, or is missing parts.
Special Order items returned without a Return Authorization Number.

Mark your name and order number clearly on the inside & outside of the box, use original packaging if possible and send returns to:

Smart Buffet Ware, Inc.
26149 Capital Drive
Daphne, AL 36526

Any item returned to Smart Buffet Ware, Inc. without a return authorization number will be refused and returned to the customer at the customer's expense.

Our Policies

Company Policies

All references herein to "Smart Buffet Ware, Inc.", "we", "us", and "our" refer to Smart Buffet Ware, Inc. The terms "customer", "user", "you", "your" and "yours" refer to the user/customer utilizing our website to order services or merchandise ("Product") or to browse our website.

These terms and conditions of use (the "terms of use") apply to the Smart Buffet Ware, Inc. website located at http://www.smartbuffetware.com, and all associated sites linked to the website, its subsidiaries and affiliates (collectively, the "site"). The site is the property of Smart Buffet Ware, Inc. and its licensors. By using the site, you agree to these terms of use; if you do not agree, do not use the site.

By using the Smart Buffet Ware, Inc. website, you agree to be bound by its terms of use (explained below), legal notices, privacy policy, and all disclaimers and terms and conditions that appear elsewhere on the Smart Buffet Ware, Inc. website. Your use of any products purchased from the Smart Buffet Ware, Inc. website is conditioned upon your prior acceptance of the terms of service, including, without limitation, the usage rules set forth therein.

Smart Buffet Ware, Inc. reserves the right, at its sole discretion, to change, modify, add or remove portions of these terms of use, at any time. It is your responsibility to check these terms of use periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these terms of use, Smart Buffet Ware, Inc. grants you a personal, non-exclusive, non-transferable, limited license to enter and use the site.

You may not use the site or any content for any purpose that is unlawful or prohibited by these terms of use, or to solicit the performance of any illegal activity or other activity which infringes upon the rights of Smart Buffet Ware, Inc. or others.

We reserve the right to make changes to the Smart Buffet Ware, Inc. website, policies and terms of use at any time. Each time you use the Smart Buffet Ware, Inc. website, you should visit and review the then current Policies and Terms of Use that apply to your transaction and use of this site. If you are dissatisfied with the Smart Buffet Ware, Inc. website, its content or Policies and Terms of Use, you agree that your sole and exclusive remedy is to discontinue using the Smart Buffet Ware, Inc. website.

Disclaimers

Disclaimers and limitations of liability

Our website and contents are provided on an "as is" and "as available" basis we make no warranty or representation regarding any Product, either express or implied, including any warranties of merchantability, fitness for a particular purpose, or non-infringement, all of which, along with any other similar warranties or representations, are hereby expressly disclaimed, unless otherwise stated herein. No oral advice or written information given by Smart Buffet Ware, Inc. or its Representatives shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. Under no circumstances shall Smart Buffet Ware, Inc. or its representatives be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Smart Buffet Ware, Inc. website, including but not limited to reliance by you on any information obtained from the Smart Buffet Ware, Inc. website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Smart Buffet Ware, Inc. has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the Smart Buffet Ware, Inc. website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. By entering or using the site, you automatically acknowledge the limitation of relief set forth above is a part of the bargain between You and Smart Buffet Ware, Inc.

Limitations

Smart Buffet Ware, Inc. is not responsible for typographical errors.

Smart Buffet Ware, Inc. reserves the right to change the terms and conditions of sale at Smart Buffet Ware, Inc. at any times. Customers are encouraged to review the terms of sale on a periodic basis for modifications.

No Smart Buffet Ware, Inc. employee or agent has the authority to vary any of Smart Buffet Ware, Inc. policies of the terms and conditions governing any sale.

Smart Buffet Ware’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this site should be construed to alter such agreements.

This site may contain links to other independent third-party web sites ("linked sites"). These linked sites are provided solely as a convenience to our visitors. Such linked sites are not under Smart Buffet Ware’s control, and Smart Buffet Ware, Inc. is not responsible for and does not endorse the content of such linked sites, including any information or materials contained on such linked sites.

The conditions of use and privacy policy of any third-party website may differ substantially from the conditions of use and legal notices that apply to your use of the Smart Buffet Ware, Inc. website. Please review the conditions of use for all third-party websites for more information about the terms and conditions that apply to your use of the third-party websites.

Smart Buffet Ware, Inc. does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected or that your use of the site will provide specific results.

If notwithstanding the other provisions of these terms of use, Smart Buffet Ware, Inc. is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the site or any content, Smart Buffet Ware, Inc. liability shall in no event exceed the dollar amount paid by you for the product(s) you purchased on the site.

Website Errors

All website content, including but not limited to prices, Product data and images, and Product availability are subject to change without notice. We make no warranty or guarantee that the information on our website is error-free, complete, or current. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the method of original payment.

Smart Buffet Ware, Inc. partners with several third party companies who display our products and prices on their web sites. This information is maintained through a data feed we provide which has the most current product images, descriptions, and prices. Although we make every effort to ensure the information displayed is the most accurate, we do not own or control these third party web sites and therefore cannot be held responsible for erroneous or outdated product listings and we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using. Please notify Customer Service and we will do our best to have the information corrected.

Pricing Policies

Online prices, offers and selection may vary from time to time and are subject to change without notice. In the event an item has had a substantial price increase, we will attempt to contact you via email or phone to request your approval of the additional charges. The item will not be shipped and you will not be invoiced until these charges are accepted. Failure to accept these charges or respond to our attempts to contact you may result in order cancellation; however, we reserve the right to cancel any order you place with us without giving any reason.

Sales Tax Policy

Smart Buffet Ware, Inc. currently collects and remits sales tax in the State of Alabama as required by law. If you claim tax-exempt status, please contact Customer Service for information on obtaining the proper State of Alabama tax exemption form. This form must be in our possession, signed and properly completed by an authorized representative of your business, before taxes will be removed from any order.

Smart Buffet Ware, Inc. does not collect sales tax from customers whose orders ship from our warehouses to destinations outside of the State of Alabama. In cases where an order is to be shipped directly from a manufacturer to a customer in a state where that manufacturer has nexus (a taxable presence), Smart Buffet Ware, Inc. must collect all applicable taxes from that customer.

Payment Policies

We currently accept payments made with a major credit cards issued in the United States of America (Visa®, MasterCard®, American Express® and Discover®), business or personal check, or bank wire transfer. Payment by check or wire transfer cannot be made online. Debit cards and check cards may have daily spending limits that may prevent the processing of your order. Please contact Customer Service for assistance.

Orders in which the payment is made by check or bank wire transfer will not be shipped until funds have cleared your financial institution. Product will not be held or reserved for you during this waiting period. Smart Buffet Ware, Inc. will not be responsible for any direct, indirect, incidental, special or consequential damages and/or expenses resulting from delays caused by this waiting period.

Ordering Policies

Validating Your Order

Information you provide to us when placing your order, such as billing/shipping address and phone number(s) will be used to verify your payment. Incorrect information will result in a delay in processing and may impact the final shipping date of your order. We will attempt to contact you using the email address and/or phone number you provided with the order to request additional information we may require in order to verify your payment. Smart Buffet Ware, Inc. will not be responsible for any direct, indirect, incidental, special or consequential damages and/or expenses resulting from this delay.

Orders in which sufficient information cannot be verified may be cancelled; however, we reserve the right to cancel any order you place with us without giving any reason. If we cancel your order, we will attempt to notify you using the e-mail address you have given us with the order and refund any charges to your credit card.

Order Acceptance and Limitations

Online orders are received the next business day after they are placed, and take 1 to 2 days for processing before shipment. Although we try to ship express orders out the day we receive them, we cannot guarantee the actual ship date. Please plan accordingly if you require express shipping, or contact Customer Service for assistance.

Your receipt of an order confirmation, whether electronic or other form, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order and/or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you provided when you placed the order. Smart Buffet Ware, Inc. reserves the right to limit or prohibit sales to resellers or other entities or individuals.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and password.

Termination of Use

Smart Buffet Ware, Inc. may, in its sole discretion, terminate your account or your use of the Smart Buffet Ware, Inc. website at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Smart Buffet Ware, Inc. reserves the right to change, suspend, or discontinue any or all aspects of the Smart Buffet Ware, Inc. website at any time without prior notice.

Proprietary Rights

Smart Buffet Ware, Inc. logos and trademarks, as well as other marks, trade names, trademarks and logos on the site are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the express written consent of the trademark owner.

All content on the Smart Buffet Ware, Inc. website, including text, data, information, images, photographs, graphics, charts, video, illustrations, user interfaces, visual interfaces, sound, music, artwork, computer code and software, including but not limited to the design, structure, selection, coordination, expression, "look and feel," and arrangement of the foregoing (collectively referred to as "Content") is protected by copyright, trademark, tradedress, patent or other proprietary rights or licenses. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and Smart Buffet Ware, Inc. owns, to the fullest extent allowed by such law, the copyright in the selection, arrangement, coordination, and enhancement of the Content.

Special Orders

Any Product that we do not stock in our warehouse at the time of your order is considered a "special order" item.

Upon receiving your order for a special order product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date; please refer to the product description for the estimated delivery time. While we make every effort to ensure you receive your order by the soonest possible date, Smart Buffet Ware, Inc. cannot guarantee the timely delivery of any item.

For special order items not currently on our website, there is a minimum order of $300 or the manufacturer's minimum order, whichever is higher, not including shipping and any applicable taxes or fees.

For information about returning a special order, please see our Return Policy.